Online or phone orders placed Monday – Friday by 2:00 p.m. (EST) will be processed for shipment that day.
Orders placed after 2:00 will be processed for shipment the next business day.
Orders placed online or by phone Saturday and Sunday will be processed for shipment the following Monday.
In the event Monday is a holiday, i.e. Labor Day, the order will be processed the following Tuesday.
All orders are shipped either by USPS First Class Mail or UPS Ground unless otherwise specified by the customer at the time of order.
With either method, standard delivery time is 5 – 7 business days, depending on location. For faster processing and delivery,
we also offer the following upgraded shipping services upon request, at an additional charge:
USPS Priority Mail
- 1 day for processing plus 1 – 4 business days for delivery
- With this service, USPS delivers on Saturday, but does not deliver on Sunday
UPS Next Day Air Saver
- 1 day for processing plus 1 business day for delivery
- With this service, UPS does not delivery on Saturday or Sunday
Regardless of service chosen, USPS and UPS do not deliver on national holidays.
ADDITIONAL INFORMATION REGARDING YOUR SHIPMENT:
- All orders will be shipped with a verified USPS or UPS tracking number for online tracking and delivery confirmation
- All orders over $100.00 will ship USPS Priority Mail with Insurance at no additional charge**
- Reship orders (replacing undelivered/lost items) over $100 will ship UPS Signature Required**
- Reship orders (replacing undelivered/lost items) under $100 will ship USPS No Signature Required**
- Customer Service MUST be notified of any damaged or missing items within 30 days of receipt
- Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs, depending on the weight of the package, delivery method and final destination
- APO Addresses MUST be shipped via USPS
**Unless an upgraded shipping service was selected at checkout.
WE CURRENTLY ONLY SHIP TO THE U.S., CANADA, & MEXICO
OUR 30-DAY MONEY BACK GUARANTEE
At vitaMedMD, your complete satisfaction is our goal. We proudly stand behind the quality of our products,
and if for any reason you are not satisfied with your purchase within 30 days of receipt, we will gladly
refund the cost of the merchandise, less shipping. Learn more.
AUTO REFILL PROGRAM
vitaMedMD’s Auto Refill Program allows you to set up the automatic delivery of your favorite vitaMedMD products as often as you
choose – whether it’s every 1, 2, 3, or 4 months.
Starting is easy!
Simply tell us which item(s) you want, the quantity you want, and how often you want it shipped to your door – that’s it!
Your credit card will be charged only when your Recurring Order is processed. You will receive shipping confirmation by e-mail.
Key Benefits:
- Never run out of your favorite vitaMedMD products
- Save time by not having to reorder
- Save money on shipping costs with FREE SHIPPING and automatic delivery
- Modify or cancel your order any time prior to the scheduled shipping date by visiting us online or by calling our Customer Service Department at 1-800-728-0009
- Feel confident in knowing that your purchases are covered by our 30-Day Money Back Guarantee
Customer Service
vitaMedMD
951 Broken Sound Parkway NW
Suite #320
Boca Raton, FL 33487